"Small delay with driver but, on the other hand, the flight was delayed but excess charges were avoided. The driver kept us fully updated on his expected arrival time and meeting location at Gatwick.
The driver politely apologised for the short delay. Smooth journey home.
Left a tip on arrival at destination. App is useful. Very happy overall and will gladly use again."
"Good morning, I tried to contact you last night through email that I lost my flight.
I was devastated and could not concentrate.
This morning I realised that your drivers tried to contact me on WhatsApp it seems.
That shows efficiency."